Online Order: Your order will be shipped from Richmond, BC, Canada. Once a shipment is created, your email address may be connected with the delivery system. Automatic tracking information will be sent to you. Your tracking number can be found in the PayPal system. No PO Box for delivery. USA & Canada shipment will be carried by DHL, Purolator, UPS or Post Service. A signature may be required.
Heavy Freight Shipment: If there is single package over 150 Lbs in your shipment, it will be treated as Heavy Freight Shipment. Most courier won't take over 150Lbs package, so we have to ship it by freight. For example the Ocean430, Ocean380T and up, Outboard motor 25HP and over. When shipping the package by truck freight or air freight, we won't be able to guarantee the onside delivery service. You may have to pick up the shipment from nearly freight depot. we will let you know the detailed process before releasing the shipment via freight service.
Shipment Receiving: Once the seller releases the shipment to the courier and provides a tracking number, the buyer (consignee) is responsible for contacting the courier in case of order delivery schedule, re-schedule, redirection, hold for pickup, shipment delay, and/or having shipping damage. If the buyer needs assistance for a shipping damage claim, the buyer needs to receive the package first and contact the seller by email within 7 days. It is the buyer's responsibility to provide a photograph of the damaged package and/or item receiving condition.
Commercial Shipment: We can arrange commercial shipment via low rate commercial Ground Truck shipping service within North America. Single orders with 3 or more boats will consider using such service. It will save more money than shipping with the courier. We can directly arrange an over-sea shipment from our manufacturer for larger orders.
US Custom Clearance: Inflatable boats are commercial goods (Pleasure water craft - inflatable boat, Custom HS Code 8903.10.00), a 2.4% duty may apply. Duty will not apply for RMA shipment. You may be contacted if more information is required for custom clearance.
Shipment Return: For the unsuccessful delivery, there are three (3) delivery attempts will be made before it is returned to the shipper. Customer is responsible to contact the shipper and follow up delivery schedule. We will help our customer for a re-schedule. If by the buyer's mistake, returned package will be held in our warehouse until customer re-schedule. All associated shipping and handling charges will be charged from the customer. We have an active market selling to USA, we always look forward to taking care of your order.
Shipping Insurance & Claim: Our shipping rate will include the basic insurance. If packages are damaged, insurance will cover the replacement or repair. Damage must be reported to us within 14 days of receiving the tracking number. If the packing box is significantly damaged, a photograph is helpful to file a claim. The package must be inspected in good condition.
Ship by Airport Agent: We can have our airport agent arrange a low-rate air shipment to your country, such kind of delivery will save more money. We will quote you a price for an airport closest to you. The shipping fee includes our local fee and airway charge. You will need to only pay your local fee. there will be (but not limited to) terminal charges, customs clearance, duty/tax. We will email you the entire document (Commercial Invoice and Air Way Bill) for customs clearance once our shipment is ready. After the cargo arrives, an agent of your country will contact you. They are not only helping you to clear the customer, and also arrange ground shipping to your door. You can also choose to do everything by yourself and get more savings.